Everything you need to know about the delivery of items bought from our online shop, returns and refunds.
Free shipping
Delivery is free within mainland France, by tracked Colissimo shipping. We do not yet deliver outside mainland France.
Delivery times
Items in stock at our boutique are dispatched within 3 working days of payment.
Items not in stock at the boutique are shipped from the designer’s atelier. In this case, delivery takes 14 working days from payment. For some pieces made to order, this may take longer: we will confirm the delivery time by email after your order.
If a delivery time cannot be met, we will let you know by email. In any event, delivery takes place no later than 30 days after the order.
Boutique pick-up
When ordering, you can choose free pick-up at our boutique, 3 rue du Président Carnot, 69002 Lyon. We will email you as soon as your order is ready.
On receipt
If your parcel is damaged or incomplete, note it with the carrier and let us know within 48 hours at lovalanchelyon@gmail.com, with photos if possible.
Returns
You have 14 days from receipt of your order to change your mind, without giving any reason. Email us at lovalanchelyon@gmail.com with your order number, then send the items back within the following 14 days to: LOVALANCHE, 3 rue du Président Carnot, 69002 Lyon, France. You may also bring them back to the boutique.
Items must be new, unworn, unwashed, with their labels and in their original packaging. Return costs are borne by you; we recommend a tracked service. Returning items to the boutique is free.
Please try lingerie and corsets on as you would in a fitting room, over your underwear and without removing the labels. For an item that has been worn, washed, stained, perfumed, damaged or had its labels removed, the refund may be reduced by its loss in value, up to its full value if it can no longer be sold.
Refunds
We refund you, including the initial delivery costs, within 14 days of your request, once we receive the items or proof of their dispatch, using the same payment method as your order.
Items that cannot be returned
Items made to measure or personalised at your request cannot be returned.
Defective items
If an item is defective, write to us: it will be repaired, replaced or refunded under the legal guarantee of conformity, and return costs are borne by us. Your rights are detailed in our terms of sale.